At Quality Equipment, our Parts Department is the backbone of everything we do. Every location’s team is unique—supporting sales, service, and customers with the parts and expertise they need to keep equipment moving. From forklifts to lawn mowers to heavy machinery, our parts specialists help businesses maximize uptime and efficiency.

Our Shakopee Parts Department is the largest in our organization, located right at our headquarters. With a strong commitment to customer service, they don’t just supply parts—they deliver solutions that keep projects running smoothly. Whether it’s ensuring fast turnaround for technicians or helping walk-in customers find exactly what they need, this team plays a vital role in supporting our community of equipment owners and operators.

To give you a closer look at what goes on behind the counter, we sat down with our Shakopee Parts Department for a quick Q&A. They shared what makes their work unique, the impact they’ve had on customer service, and even a few fun facts you wouldn’t expect.

Interview with our Parts Department in Shakopee

What is a typical day like for your team?

Each day can start off fast, so we come prepared to help customers and technicians get the parts that they need.

What’s one thing that makes your team unique?

Each one of us has strengths that are utilized to best serve our customers with high quality support.

Can you share an example of a successful project where your team made a big impact?

Working with our road service department, we have revamped the estimate/quoting process for more timely and efficient quotes.

What’s a fun fact about your department?

In Shakopee alone, we have sold over 17,000 qts of oil this year, that’s roughly 22 pallets of oil!

Do you have any inside jokes, traditions, or team rituals?

We have constant inside jokes within our Teams chat.

If your department had a mascot, what would it be?

A clown riding a unicycle while juggling.

How would you describe your team in three words?

Determined, friendly, passionate

What’s one goal or initiative your team is excited about for the future?

Sell more parts over the counter to end users. Improve our efficiency with service and sales departments.

Are there any upcoming changes or improvements that will benefit employees or customers?

A more efficient inventory to improve our fill rates.

The Shakopee Parts Department is proof that behind every successful equipment dealership is a dedicated team keeping customers moving. From sourcing forklift parts to supporting service technicians, their passion and expertise are at the heart of what makes Quality Equipment thrive. Whether you’re a long-time customer or new to our community, our parts team is here to help you find what you need, when you need it. Stop by our Shakopee headquarters or connect with to our Parts Department online to experience the difference for yourself.